If an order is returned to us due to an issue with the address that was included when placing the order, we will issue a refund for the cost of the items once we receive the undeliverable package back at our warehouse.
We are unable to re-ship the order to the same address a second time. We recommend that you place a new order with a new address.
Email response hours:
Mon-Fri from 9am-5pm Pacific Time (PT)